Terms of service

Terms of Service

Effective Date: January 1, 2026

Welcome to On The Grow Hair Retention Solutions (“On The Grow,” “Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, products, services, and any purchases made through our online store.

By accessing our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Our website is hosted by Shopify.

1. Eligibility

By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you have permission from a parent or legal guardian.

You agree not to use our products or services for any unlawful or unauthorized purpose.

2. Product Information & Results Disclaimer

On The Grow products are designed to support healthy hair care and retention routines. However, results may vary based on factors including but not limited to:

  • Hair type

  • Genetics

  • Medical conditions

  • Hair care habits

  • Product consistency

  • Diet and lifestyle

We do not guarantee specific hair growth, retention, thickness, or repair outcomes.

All product descriptions, images, testimonials, and marketing materials are provided for informational and promotional purposes only and should not be interpreted as medical advice.

Customers should consult a licensed physician or dermatologist regarding scalp conditions, allergies, or medical concerns.

3. Product Safety

Customers are responsible for:

  • Reviewing ingredient lists before use

  • Performing patch tests prior to application

  • Following all product instructions carefully

Discontinue use immediately if irritation, redness, itching, or discomfort occurs.

On The Grow is not liable for allergic reactions, misuse, improper storage, or failure to follow product directions.

4. Orders & Payment

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased

  • Restrict purchases suspected of fraud or unauthorized resale

  • Correct pricing or product errors

All prices are listed in USD unless otherwise stated.

By submitting payment information, you represent that you are authorized to use the selected payment method.

5. Shipping & Delivery

Shipping timelines provided are estimates only and are not guaranteed.

On The Grow is not responsible for:

  • Carrier delays

  • Lost or stolen packages

  • Incorrect shipping information submitted by customers

  • Delivery issues outside of our control

Risk of loss transfers to the customer once the package is handed to the shipping carrier.

6. Return & Refund Policy

Due to the hygienic nature of cosmetic and hair care products, all sales are final.

We do not accept returns or exchanges.

If a product arrives damaged, defective, or incorrect, customers must contact us within 3 business days of delivery with supporting photo evidence.

Approved claims may qualify for:

  • Replacement products

  • Store credit

  • Refunds

Please review our full Return & Refund Policy for additional details.

7. Intellectual Property

All website content including:

  • Logos

  • Branding

  • Product names

  • Product packaging

  • Images

  • Graphics

  • Text

  • Videos

  • Marketing materials

are the exclusive property of On The Grow Hair Retention Solutions and may not be copied, reproduced, modified, distributed, or used without written permission.

Unauthorized use of our intellectual property may result in legal action.

8. User Conduct

You agree not to:

  • Use our website for unlawful purposes

  • Attempt to hack, disrupt, or damage the website

  • Submit false or misleading information

  • Upload harmful code or malware

  • Harass or abuse employees, customers, or affiliates

  • Use our content without authorization

Violation of these Terms may result in termination of access to our services.

9. Reviews & User Content

By submitting reviews, photos, testimonials, or other content to On The Grow, you grant us a non-exclusive, royalty-free right to use, reproduce, edit, publish, and display that content for marketing and promotional purposes.

We reserve the right to remove content deemed inappropriate, misleading, offensive, or fraudulent.

10. Limitation of Liability

To the fullest extent permitted by law, On The Grow Hair Retention Solutions shall not be liable for any:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Loss of data

  • Personal injury

  • Allergic reactions

  • Product misuse claims

arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the applicable product purchase.

11. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee uninterrupted website access, error-free functionality, or specific product outcomes.

12. Indemnification

You agree to indemnify and hold harmless On The Grow Hair Retention Solutions, its owners, affiliates, employees, contractors, and partners from any claims, damages, liabilities, or expenses resulting from:

  • Violation of these Terms

  • Misuse of products

  • Violation of laws or third-party rights

13. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect and use personal information.

14. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the United States and the State of Michigan, without regard to conflict of law principles.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of our website following changes constitutes acceptance of the updated Terms.

16. Contact Information

For questions regarding these Terms of Service, contact:

On The Grow Hair Retention Solutions
Email: hello@getonthegrow.com

Grow it. Keep it.